And when your work fails to reach a customer’s expectations that matters too. And that extends to the people you hire and the workplace culture you nurture. It’s about truly caring about the work and service you provide in protecting property and lives. But for many of you I know it goes well beyond competition. I hear so much about the absolute necessity to provide superior customer service as a means of competitive differentiation. What is the point of all this? Maybe it’s nothing more than just a wee tale from the trenches to share with you all. In all, my mom was told there had been three communications with the technician, all to no avail. An attentive customer service representative assured me the dealer’s technician was being communicated with and the signs would be returned. I even phoned Brinks myself to further explain the situation and see about getting the predicament resolved. I won’t venture a guess as to why he took them - they weren’t even from a competing business - but he quite clearly had no intention of ever returning those signs. Related: 5 Resources to Step Up Your Customer Service Game I won’t belabor all the details but her frustration only grew when the technician apparently communicated he “was having a bad day” and would not be able to return to her area, with her signs in tow, for a few days. So she jumped on the phone to calmly request the technician return the signs, pronto. Removing those signs left her feeling with a little less peace-of-mind. She may live in a very nice neighborhood, but crime is rampant in her area. One was a sign for a local neighborhood watch patrol company, and the other a generic “security cameras in use” warning sign. These mattered to her a great deal, namely because she lives alone. You see the tech did place the new yard sign however, later in the day she discovered he inexplicably removed two other security-related signs from her front yard. Well, there was a problem and in this eightysomething-year-old customer’s estimation it was a big problem that demanded immediate resolution. While the tech was still onsite, my mom asked if he would be so kind as to replace her old Monitronics yard sign with a new Brinks Home Security version. A technician from a local authorized dealer was dispatched in fine order and the service call was completed at a cost of $50. When her Interlogix panel displayed a system arming trouble, my mother, a California resident, placed a call to Brinks Home Security. The episode, which played out over the course of almost two weeks, began with a couple faulty window alarm contacts. But a disingenuous act by an alarm technician the other day really ticked her off good. Suffice to say it takes a lot to cook her goose.
If you’re still mulling this one over, visit our Best Home Security Systems for some expert comparison.You’ll just have to trust me on this one: My mom has more patience than the Pacific Ocean has water. Customer experience: Brinks Home has a few kinks when it comes to customer service, especially surrounding communication.Brinks Home offers both sides of the installation spectrum.
BRINKS SECURITY SIGNS INSTALL
The only thing that really sets Brinks Home apart is that it offers a lot of useful monitoring features. It’s not expensive but it’s not cheap, it’s not overly innovative but it’s not entirely behind the times-and it’s not flashy in any way. Brinks Home is a pretty unassuming offering.
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